Refund Policy
HQ Tbilisi Refund Policy
At HQ Tbilisi, we strive to provide high-quality services tailored to your business needs. However, we understand that circumstances may change, and you might need a refund. Please review our refund policy below:
Service Cancellations
You may cancel your services at any time. Cancellations must be requested in writing via email or through our contact form.For services with a fixed-term contract (e.g., 12 months for legal or registered addresses), cancellations will apply at the end of the current billing cycle, and no partial refunds will be issued for unused months.
Refund Eligibility
Refunds are available for services not yet rendered or initiated. If you cancel before the service begins, you are eligible for a full refund.Once a service (e.g., mail forwarding, address registration, or company formation) has been initiated, refunds are not available for that period.
Processing Time
Refund requests are processed within 7-14 business days of receiving the request.Refunds will be credited back to the original payment method used during the purchase.
Non-Refundable Services
Company formation fees, including governmental or third-party costs, are non-refundable once the registration process has begun.
Payments for consultations or advisory services that have already been conducted are also non-refundable.
Special Circumstances
If you believe you have a unique situation that may warrant an exception to this policy, please contact our support team. We will review and address your request on a case-by-case basis.