Privacy Policy
HQ Tbilisi Refund Policy
At HQ Tbilisi, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Refunds
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Refunds are applicable for purchases made directly through HQ Tbilisi’s official channels.
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You may request a refund within 30 days of receiving your order, provided the product is in its original condition and packaging.
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Refunds are not available for digital products once they are downloaded or accessed.
Process for Requesting a Refund
To initiate a refund, please contact us at hello@hqtbilisi.com with your order details.
Once we receive your refund request, we will inspect the product or confirm the issue and notify you of the status of your refund.
Refund Approval
If your request is approved, we will initiate a refund to your original method of payment. The time frame for receiving the refund may vary depending on your card issuer or payment provider.
Changes to the Policy
HQ Tbilisi reserves the right to update or change this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy regularly.